Shipping policy

Last updated: 16 August 2026

WHERE WE SHIP
Berlum ships to addresses within the United States only. We do not currently ship outside the United States.

ORDER PROCESSING
Orders are processed, quality-checked and prepared for shipment within 1 to 3 business days of payment confirmation. Orders are not processed or shipped on Saturdays, Sundays or public holidays.

DELIVERY TIME
Once your order has been dispatched, delivery takes 4 to 10 business days.
Total estimated time from order to delivery: 5 to 13 business days.
Delivery times are estimates and may vary during peak periods or due to customs clearance.

CARRIER
All orders are shipped with YunExpress, with end-to-end tracking.

SHIPPING COST
Shipping is free on every order to the United States, with no minimum purchase. US customers pay no customs duties or import charges.

TRACKING YOUR ORDER
As soon as your order is dispatched you will receive an email with your tracking number and a tracking link. Tracking information may take up to 48 hours to become active after dispatch.

DELAYED OR LOST ORDERS
If your order has not arrived within 20 business days of the shipping confirmation email, contact us and we will open an investigation with the carrier. If the parcel is confirmed lost in transit, we will resend it or refund you in full, at no cost to you.

INCORRECT ADDRESS
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery.

QUESTIONS ABOUT YOUR SHIPMENT
Berlum
Rierany dels Frares 141, 08370 Calella, Barcelona, Spain
Email: berlumcompany@gmail.com
Customer support: every day. We reply within 24 hours.